Our Solutions
Customer Service Policy
Extraordinary customer service is not only a competitive advantage but a critical component of your brand. It is a guide that all employees are expected to live by. Your customer service culture sets you apart from your competitors. It should be tailored to the needs of your customers and your industry. We will customize a guide that will focus on developing strategies that will retain, sustain, and grow your customer base.
Bronze
- Create Customer Service Policy
- Launch policy with Management
Silver
- All of section under Bronze
- Five (5) 90-minute Customer Service Skill Building Training Sessions for Employees
Gold
- All of Silver
- Three (3) months of guiding implementation of the plan
- Coaching with Supervisors
- Mystery Shopping to determine efficacy
INVESTMENT
The investment associated with the training packages will be determined based on the company’s training / coaching requirements.
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